Complaints, exchanges and returns

GUARANTEE AND COMPLAINT CONDITIONS

1. Each purchased product is subject to a 2-year manufacturer's warranty.
2. The warranty covers defects that arise during normal operation or
caused by manufacturing defects.
3. No mechanical damage (tears, abrasions, cuts etc.) and damages resulting
from careless or improper use, including incorrect washing of sports clothing,
are covered by the warranty.
4. Complaint can only be made by the ordering party.
5. Complaints regarding products purchased in our store are possible only
with the deadlines and terms specified in the relevant regulations, if it has
defects resulting from their non-compliance with the sales contract. Complaints
can be submitted via mail by returning the products fully equipped, along with
a complaint form, including the reason of the complaint and a receipt or its
copy, via registered letter or other form of delivery, to the following
address: 2skin S.C. Karolina Macieja Marta Raszyk Lodz, address, ul.
Starościńska 6a, 93-362 Łódź.
6. The complaint form must contain the following information: name and
surname, email, telephone number, order date, order number, description of the
defect, and date when the defect was noticed.
7. All information regarding the complaint will be sent to the e-mail
address provided in the complaint form. The status of complaint and additional
questions can be inquired directly at the email address: sklep@2skin.pl
8. Please note that the products complained about must meet basic hygiene
requirements. The customer is obliged to submit the them clean, without dirt
and hygienically harmless, i.e. also not giving off unpleasant odors. The
complaint sent by the client who does not comply with the hygiene rules will
not be considered.

RETURNS AND COMPLAINTS

1. 1. The customer has the right to withdraw from the contract without giving any reason by submitting a statement within 30 days. The deadline for withdrawal from the contract starts on the date of receipt of the parcel and lasts to the date of submitting the statement, i.e. the date of sending it, not the day of receipt by the Store.
   2. The statement can be submitted by email or enclosed with the parcel.
   3. The right of withdrawal referred to in paragraph 1 shall not be granted
   if the product has been opened, used, or in any way destroyed or damaged (bag
   in which the product is packed may be destroyed during opening). A completed
   return form or a note must be enclosed, containing all information regarding
   the return / complaint, including: order number, your name and surname, phone
   number, email address, bank account number and legible signature - this is a
   necessary condition to start the return/complaint procedure.
   4. Upon receipt of the returned product, the store shall return the money
   paid, not later than within 7 working days.
   5. For the sake of our customers, we also accept the return of goods
   purchased on invoice.
   6. In the event of withdrawal from the contract, the store does not cover
   the return shipping costs.
   7. COD shipments shall not be accepted.
   8. In case the product does not comply with the contract, the customer has
   the right to complain, however the customer is obliged to describe the nature
   of the non-compliance and to choose their claim, i.e. repair or replacement.
   Description of the non-compliance and the claim shall be sent to:
   sklep@2skin.pl or by post to the company's address ul. Starościńska 6a 93-362
   Łódź. You can use the complaint form.
   9. The shop will respond to your complaint within 14 days from the date of
   receipt of the returned product.
   10. The basis for the return or complaint is a receipt - a sales receipt
   that is always enclosed in the package or any other proof of purchase,
   including a proof of payment print. The above-mentioned documents shall be enclosed
   with the returned product.
   11. RETURNS, EXCHANGES AND COMPLAINTS SHALL BE SENT EXCLUSIVELY AT THE
   ADDRESS: 2SKIN KAROLINA MACIEJA, MARTA RASZYK, ul. Starościńska 6a, 93-362 Łódź

EXCHANGE

1. The customer has the right to exchange the product for another one within 14 days from the date of delivery.

2. In order to exchange the product, the customer shall submit a statement - information for the store that they wish to exchange the product. The statement can be submitted in any way: by phone or e-mail. The product to exchange is reserved in the stockroom for a given customer.

3. The prerequisite for the exchange is sending back the product that has not been opened, used, or in any way destroyed or damaged (the bag in which the product is packed may be destroyed during opening). A note must be enclosed, containing information such as your personal data, order number or completed exchange form - it is a necessary condition to start the exchange procedure.

4. Upon receipt of the product, the store will exchange it, no later than within 48 hours.

5. The cost of exchange shipping lies with the customer (according to our price list https://www.2skin.pl/koszty-wysylki).

6. In case of over- or under-compensation, the store will contact the customer via email, return the difference to the indicated account or ask for additional payment to the company account.

7. The basis for the exchange of products is a receipt, which is always enclosed with the product. The customer shall also enclose the original receipt or a copy twith the product sent back.

RETURNS, EXCHANGES AND COMPLAINTS SHOULD BE SENT EXCLUSIVELY AT THE ADDRESS: 2SKIN KAROLINA MACIEJA, MARTA RASZYK, ul. Starościńska 6a, 93-362 Łódź or LODZ UL. RZGOWSKA 169/171 93-311 ŁÓDŹ marta@2skin.pl tel.605225905

PLEASE NOTE: if you bought a product at a standard price, we will send the exchanged product to you for free – to a parcel locker.